HP Printer Technician
The HP printer technician installs, configures and ensures proper functioning of HP printers, copiers, fax machines and peripherals. The printer technician provides regular maintenance for the machine. The technician must be knowledgeable about the full range of HP printers. The individual should collaborate with the internal departments and assist in resolving any underlying problems.
The HP printer technician is responsible for identifying, resolve and maintain equipment and accessories in optimum operating condition. The professional has to deal with the technician and customer problems to the management as appropriate. The technician has to take care of equipment upgrades and should also assist in the sale of maintenance agreements. It is the HP Printer Technician who looks into the installation of new equipment to make sure proper placement and operation.
The technician should be able to handle digital printers and associated pre and post-processing equipment. The professionals have to perform routine tasks such as paper roll loading and unloading, replenishing supplies, and preventive maintenance and cleaning. It is the HP Printer Technician who is responsible for improving territory parts budget and inventory control. They should have an in-depth understanding of Netware, Wireless and USB and windows operating system as well.
Job Description
The technician must be able to install and configure the printer on the network. If the printer needs parts to keep it operational, a technician is responsible for the maintenance. It can include ordering and installing the components on the machine.
The HP Printer Repair Technician should be well-versed with the functionality to explain the equipment operation better to the customer. They have to assess the equipment to identify the source of the problem, suggest solutions and other corrective actions. It is the responsibility of the HP Printer Technician to attend to dispatch calls and follow up the dispatch procedures.
The technician will have to directly interact with the customers before the site visit. This will help the professional to ensure corrective measures are taken to rectify it.
They have to maintain a positive relationship with the customers. They have to attend the manufacturers training sessions and keep themselves updated with the technology advancements.
The professional will have to take care of the basic connectivity issues related to the printer and printing. They have to be in constant touch with the service management to keep track of the customer issues. The professionals have to manage a daily service call activity. The technician should manage and maintain onsite inventory.
The HP Printer Technician is responsible for the servicing and repairing of the printers. The professional should look into the basic refurbishment to a pre-defined specification. It is a part of their job profile to perform hard drive wiping and data sanitization duties. They have to fix the device if any issues occur. The professional should set appointments and communicate issues such as estimated time for task completion, status updates, and potential problems. The HP Printer Technician must showcase high-quality standards by giving reliable results. The additional responsibilities include:
- Prior experience in handling HP printer repair and maintenance
- Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals
- Must be available to provide on-site servicing and rectify the major OEM printers
- Proper knowledge of Point of Sales (POS) systems
- Resolve problems with the desktops, laptops, and printers at the component level
- Record, upgrade and replace hardware and software systems
- Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems
- Install and reinstall software packages and updates
- Be able to recognize, research, isolate, resolve, and follow-up on problems
- Handle all administrative aspects within the time limit
- Provide feedback that includes customer information and usage reports for the printer
- Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms
Educational Qualifications
The desired candidate must have a high school diploma. A computer associate’s degree in Information Technology or Computer Science is preferred. However, some organizations also hire candidates with prior work experience. Candidates who are aspiring to become Laser Printer Technicians can get a postsecondary education in computer systems, data communications and networking, programming, network systems, operating systems, and communication. Some courses also provide hands-on practical experience before completion of graduation.
Certifications
Organizations opt for candidates who have industry vendor certifications. For this role, the individual must have relevant accreditation. A PDI+ certification shows the technician has basic proficiency in the maintenance of fax machines, printers, and copiers. Apart from these, the candidate should also have HP certification which is specific to the company requirements.
Salary
According to Careerbliss, the printer technician salary earns about $71,000 annually. HP employees make 15 percent higher than the national average of $61,000 per year. Paysa shows that an HP technician earns an average of $60,749 per year. This salary range starts at $51,520 (25th percentile) and ends at $68,506 (75th percentile). The Indeed salary estimate shows that on an average HP Printer Technician salary ranges from approximately $14.04 per hour for Printer to $19.64 per hour for Field Service Engineer.
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